Cellarrich always tries to take care that all products arrive in a perfect state. In case of a defect we kindly ask you to send us a mail with the product name or number, a description of the defect and if necessary a picture as well.
We will contact you as quick as possible and we will send you a new product or a credit-note.
Used products will have a two years guaranty, but in case of a defect we will always try to solve the problem as good as possible.
Cellarrich will charge a repair fee for the replacement of zips, clasps or hardware after 2 years. Send us a mail with an explanation of the defect, together with a photo and we will let you know the repair cost as soon as possible.
Leather is a natural product, not colourfast and sensitive for direct sunlight. Fading of the colour is not within our guaranty.